Vishnu v Lpd

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Verified Reviewer
| map-marker Dubai, Dubai

Flight no show

I was travelling on 18th January 2023, but the flight I have no show. I haven't travelled on that day. So I would like for a refund. It was for 8 persons ticket. So, now what I need to do.
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Anonymous
map-marker Dubai, Dubai

Complete harassment

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Hi, never ever book SpiceJet as they r most careless when it comes to timings and secondly they dont even update the customers by sms or email incase of long delays , and service wise too kachra services . Wheel chair patients were also not attended properly at mumbai airport , they had to wait for 4 hours in order to get an attendant
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User's recommendation: Never book spice jet

Sudhi R Yfu

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Online purchase didn't realize and no refund after 2 months

We tried to purchase a ticket online on 22nd of Oct, from Dubai to Cochin and the transaction failed from their side and money got credited from our bank. We had to book a ticket with another airline to travel. We then reported the issue to their support team, and they sent us a form to fill the details, which never worked. It took them almost one month to collect the details properly, and then we got a mail confirmation that it will get refunded in 20 days, and it has been a month since then and no sign of refund. I had been hearing the same story from few of our friends and looks like they are purposely doing to keep hold of this interest free money for this long. Such a poor customer support they have and wish nobody else would have to go through this again.
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Loss:
$10357

Preferred solution: Full refund

User's recommendation: Better not to choose this Airline if possible

2 comments
Guest

Same here for me, due to their system error, i could not complete the booking but money got credited and now it's been more than three months that they have not refunded me even after constantly chasing them . its a big fraud going on.

Guest
reply icon Replying to comment of Guest-2297270

Same here too, i was trying to purchase ticket online thru their website, but their website show” error occurred” but my money 86,000 was debited from my account.. since one week i am sending emails, but no response from customer service..

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Thiru M Irw

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Verified Reviewer
| map-marker Toronto, Ontario

A harrowing experience for my Sophomore son

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SpiceJet - A harrowing experience for my Sophomore son
To Whomsoever It May Concern I like to bring to your kind attention, an incident that occurred during the travel undertaken by my young son between Bangalore and Delhi by SpiceJet on the 5Spice jetptember 2022. The pertaining ticket is enclosed for your reference. My 19-year-old son who is a sophomore a Toronto University had undertaken his first solo trip to fly from Canada to visit his grandparent's house in India to pay homage to his grandmother who recently passed away. As part of the trip, he had to take the flight between Bangalore and Delhi and opted to fly a Spice jet. While checking in, the airline staff told him that his bag was overweight and had charged him an amount of Rs.10,150/- (Rupees Ten Thousand One Hundred and Fifty Only) for the extra luggage weight. (The receipt of the payment made is enclosed for your review). He did not have enough money in hand and had to use his overseas student credit card to pay up the fine. Despite much pleading, the staff were not considerate and pressured him to cough up the money. It was a harrowing experience to land in Delhi without much money in hand for the stay. The irony was that the cost of the extra weight of the luggage was twice as much as the ticket price. Instead, he could have purchased two more seats to carry the extra weight. I am at my wit-ends trying to understand the logic behind fleecing a young child of his education funds for mere extra luggage that could have been easily pardoned on special grounds for being a student. I am also quite taken aback by the callous approach of the staff, including that of a lady manager, for having failed to evaluate the situation and to have responded with sensitivity. I am utterly disappointed with the staff, the airline, and the service. This may be the last time we or anyone from our family would have flown Spice jet. My apologies for having advised my son to patronize your services. Thiru S. Murugan
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User's recommendation: Refrain from SpiceJet

Syed M A

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Verified Reviewer

Spicejet fraud

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Spicejet fraud
Updated by user Aug 28, 2022

Numerous emails, no response from Spicejethave to resort to file a case of fraud with the local police, but still no progress as of now (Aug/2022)

Original review Jul 28, 2022
I have purchased 3 air tickets PNR: P4SCNB The flight was cancelled, and I was told I would get a refund, it's been over 2 years and despite my enormous patience, I have not yet received any refund. I am inclined to believe that spicecheat airlines intend to defraud me of my hard-earned money hence I wish to give you this 1 last chance to you to issue my refund or I will start a police case for fraud in Hong Kong without another notice you have 5 working days including today to respond positively with a confirmed payment refund schedule.
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Loss:
$11000
Cons:
  • Poor refund policy and unreliable
  • No respose from customer care
  • Bad customer service

Preferred solution: Full refund

User's recommendation: try to avoid and if need a refund, ensure it is done in a short time or else make a chargeback, thats the language they understand.

Afroz A Xsz

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Missing luggage

Hi sir, Plz help.me to get my baggage from spice jet i travelled on 26 june SG 060 from dxb to mum and untill now i didnt receive my luggage i m not asking any thing just i need my belongings reached me in good condition today is 28 june i don't know how ill get and to whom I'll contact plz reply. Thanks
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Preferred solution: Deliver product or service ordered

User's recommendation: Plz atleast give proper reply to passenger whatever it is because passengers are the one who is coming to airline

Anonymous
map-marker Pune, Maharashtra

Very poor service that too for International Flights

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International Flights are delayed by more than 3 hrs, sometimes by 12 hrs Very bad service , pathetic service
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User's recommendation: Not advisable

Mahima M Gtx

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Verified Reviewer

Refund for cancelled flight

The flight on Sat, 17 Jun 2023. Bangalore to Pondicherry Airport 15:50 to 16:50 has been cancelled. Since the airlines is not able to provide an alternative nor been able to schedule the flight to the nearest dates, I request a full refund. Kindly do the needful at the earliest.
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Cons:
  • Invalid customer care contacts
  • Customer care never responds

Preferred solution: Full refund

User's recommendation: Do not book flights of this airlines, customer care never responds.

Resolved
Praveen K Pez

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Resolved: No booking even after successful payment

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SpiceJet - No booking even after successful payment
Updated by user Aug 19, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Aug 19, 2022

SpiceJet refunded the amount but it was complete confusion as my flight was in next 2-3 hours and I didn't have any information whether I should go to respective airport (Darbhanga) or book another ticket from different airport (Patna).

Original review Jul 20, 2022
I book the flight (Darbhanga to Mumbai) which is scheduled in next 3 hours and I need a 2 hours ride to reach the airport. After second try I got the successful payment message but I did not receive any booking confirmation. I need either confirmation or rejection immediately so that I can plan. I have my important meeting tomorrow and I cannot afford to miss it.
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Loss:
$120
Cons:
  • Highly unprofessional and irresponsible
  • Unprofessional
  • Worst customer care

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid this airline

Anonymous
map-marker Mumbai, Maharashtra

Communication and customer support is not up to the mark

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Due to technical issues in the Mumbai airport lounge, my flight got missed and no one from support team was there to resolve and they didn't do anything to resolve where it was airport tech mistake and i was made to pay double amount. Disappointing experience.
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User's recommendation: Pay few thousands extra but go for Vistara or Air India flight with good customer support rather than this nightmare

Krishula S

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Verified Reviewer
| map-marker Patna, Bihar

Regarding delayed flight and a full refund from Spicejet

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Regarding delayed flight and a full refund from Spicejet
Regarding delayed flight and a full refund from Spicejet - Image 2
Original review Jun 24, 2022

Update 2:

After no activity on refund, I reached out to Spicejet again and they said theyre looking into it. This was one week ago.

Am I not gonna get my money back?

Update:

After seeing this review, Spicejet reached out to me on May 31 saying that they will process the refund within 14 days.

Its almost June 17th now and I still havent received anything. Their customer care never responds.

Attached is the email I received from Spicejet.

Im writing in regards to my PNR: ABE7QZ for May 23, 2022. The flight was awfully delayed and I couldnt make it because of that. I had to go with another carrier since I had to make an international connection at Delhi.

The Spicejet representative at the Patna airport had assured me that I will get a full refund in this case since the flight was awfully delayed. Can you please help me with this?

I havent seen a refund in my account yet. Just a status and ETA would be great!

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Loss:
$223
Pros:
  • Very well behaved staff and attendants
Cons:
  • Flight delays

Preferred solution: Full refund

User's recommendation: Spicejet staff are very well behaved

Resolved
Krishula S

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Verified Reviewer
| map-marker Patna, Bihar

Resolved: No refund yet

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SpiceJet - No refund yet
Updated by user Jul 24, 2022

Company fixed the issue and I have been provided with full refund. I had to write an email to the Nodal Officer of Spicejet and contact Spicejet on Facebook Messenger to get this done..

Original review Jun 16, 2022
After seeing my last Review (quoted below), Spicejet reached out to me on May 31 saying that they will process the refund within 14 days. Its almost June 17th now and I still havent received anything.
Their customer care never responds.
Attached is the email I received from Spicejet.
Previous Review:
I'm writing in regards to my PNR: ABE7QZ for May 23, 2022.

The flight was awfully delayed and I couldnt make it because of that. I had to go with another carrier since I had to make an international connection at Delhi.

The Spicejet representative at the Patna airport had assured me that I will get a full refund in this case since the flight was awfully delayed.
Can you please help me with this?
I havent seen a refund in my account yet. Just a status and ETA would be great!
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Loss:
$223
Cons:
  • Poor refund policy
  • Do not process my refund soon
  • Unprofessional

Preferred solution: Full refund

Sanjay Kumar S Via

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आज सबह मझ आप क फलइट एसज8263 स दलल स कलकत जन थ,जस क समय नरधरत थ 26.12.2022 परत5

SpiceJet - आज सबह मझ आप क फलइट एसज8263 स दलल स कलकत जन थ,जस क समय नरधरत थ 26.12.2022 परत5
SpiceJet - आज सबह मझ आप क फलइट एसज8263 स दलल स कलकत जन थ,जस क समय नरधरत थ 26.12.2022 परत5 - Image 2
आज सबह मझ आप क फलइट एसज8263 स दलल स कलकत जन थ,जस क समय नरधरत थ 26.12.2022 परत5.45 पर आप क य फलइट नह उड़न भर अपन नरधरत समय स , जस वजय स मर बहत नकसन हआ ह।म आप क कमपन क बरध कनन करयबई करग।
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Loss:
$50000
Anonymous

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Verified Buyer
| map-marker Delhi, Delhi

For refund as flt cancelled

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SpiceJet - For refund as flt cancelled
Hello, We contact for refund as flt cancelled by airline of 10 April 2020 regarding corona virus issues... My PNR is " E8LKNC " please refund our amount of flt ticket Flt - spicejet SG62
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Anonymous
map-marker Dubai, Dubayy

Worst service ever

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Worst service ever I had in my entire traveling life. More than 3 times they made announcement for rescheduled flight timing and gate changed onboarding time.. We were waiting for the 10 hours in airport like helpless and rusted. Staff also not supporting.. Very, very bad airline.. 0 star for overall.
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User's recommendation: Don't travel with spice jet