SpiceJet
Reviews and Complaints
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Verified Reviewer | Dubai, DubaiFlight no show
Complete harassment
User's recommendation: Never book spice jet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnline purchase didn't realize and no refund after 2 months
Preferred solution: Full refund
User's recommendation: Better not to choose this Airline if possible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioA harrowing experience for my Sophomore son
User's recommendation: Refrain from SpiceJet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpicejet fraud
Numerous emails, no response from Spicejethave to resort to file a case of fraud with the local police, but still no progress as of now (Aug/2022)
- Poor refund policy and unreliable
- No respose from customer care
- Bad customer service
Preferred solution: Full refund
User's recommendation: try to avoid and if need a refund, ensure it is done in a short time or else make a chargeback, thats the language they understand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing luggage
Preferred solution: Deliver product or service ordered
User's recommendation: Plz atleast give proper reply to passenger whatever it is because passengers are the one who is coming to airline
Very poor service that too for International Flights
User's recommendation: Not advisable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for cancelled flight
- Invalid customer care contacts
- Customer care never responds
Preferred solution: Full refund
User's recommendation: Do not book flights of this airlines, customer care never responds.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No booking even after successful payment
Company fixed the issue and I have been provided with full refund.
SpiceJet refunded the amount but it was complete confusion as my flight was in next 2-3 hours and I didn't have any information whether I should go to respective airport (Darbhanga) or book another ticket from different airport (Patna).
- Highly unprofessional and irresponsible
- Unprofessional
- Worst customer care
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this airline
Communication and customer support is not up to the mark
User's recommendation: Pay few thousands extra but go for Vistara or Air India flight with good customer support rather than this nightmare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Patna, BiharRegarding delayed flight and a full refund from Spicejet
Update 2:
After no activity on refund, I reached out to Spicejet again and they said theyre looking into it. This was one week ago.
Am I not gonna get my money back?
Update:
After seeing this review, Spicejet reached out to me on May 31 saying that they will process the refund within 14 days.
Its almost June 17th now and I still havent received anything. Their customer care never responds.
Attached is the email I received from Spicejet.
Im writing in regards to my PNR: ABE7QZ for May 23, 2022. The flight was awfully delayed and I couldnt make it because of that. I had to go with another carrier since I had to make an international connection at Delhi.
The Spicejet representative at the Patna airport had assured me that I will get a full refund in this case since the flight was awfully delayed. Can you please help me with this?
I havent seen a refund in my account yet. Just a status and ETA would be great!
- Very well behaved staff and attendants
- Flight delays
Preferred solution: Full refund
User's recommendation: Spicejet staff are very well behaved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Patna, BiharResolved: No refund yet
Company fixed the issue and I have been provided with full refund. I had to write an email to the Nodal Officer of Spicejet and contact Spicejet on Facebook Messenger to get this done..
Their customer care never responds.
Attached is the email I received from Spicejet.
Previous Review:
I'm writing in regards to my PNR: ABE7QZ for May 23, 2022.
The flight was awfully delayed and I couldnt make it because of that. I had to go with another carrier since I had to make an international connection at Delhi.
The Spicejet representative at the Patna airport had assured me that I will get a full refund in this case since the flight was awfully delayed.
Can you please help me with this?
I havent seen a refund in my account yet. Just a status and ETA would be great!
- Poor refund policy
- Do not process my refund soon
- Unprofessional
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewerआज सबह मझ आप क फलइट एसज8263 स दलल स कलकत जन थ,जस क समय नरधरत थ 26.12.2022 परत5
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Delhi, DelhiFor refund as flt cancelled
Worst service ever
User's recommendation: Don't travel with spice jet
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Same here for me, due to their system error, i could not complete the booking but money got credited and now it's been more than three months that they have not refunded me even after constantly chasing them . its a big fraud going on.
Same here too, i was trying to purchase ticket online thru their website, but their website show” error occurred” but my money 86,000 was debited from my account.. since one week i am sending emails, but no response from customer service..